Contact Us
Reach the right team directly. Whether it's a trading question, security concern, or legal matter — we have a dedicated inbox for you.
General Inquiries
Partnerships, press, business development, and general questions.
hello@xylos.ioCustomer Support
Account issues, platform help, bug reports, and feature requests. You can also open a support ticket from your dashboard.
support@xylos.ioSecurity
Report security vulnerabilities, suspicious activity, or account compromise concerns.
security@xylos.ioTrading
Questions about orders, positions, leverage, margin, liquidations, and market data.
trading@xylos.ioWallet & Deposits
Deposit and withdrawal issues, pending transactions, blockchain confirmations, and fiat on-ramp.
wallet@xylos.ioProp Challenges
Enrollment, evaluation rules, funded account payouts, and challenge-related inquiries.
challenges@xylos.ioLegal
Terms of service, legal notices, law enforcement requests, and contractual matters.
legal@xylos.ioPrivacy & Data
Data access requests, deletion requests, GDPR/CCPA inquiries, and privacy concerns.
privacy@xylos.ioCompliance
Regulatory compliance, KYC/AML questions, licensing inquiries, and audit requests.
compliance@xylos.ioNeed faster help?
Logged-in users can open a support ticket directly from the dashboard for tracked, prioritized assistance with file attachments and real-time updates.